OnThree.Me — Terms of Service

1. The Service

OnThree.Me turns customer-submitted before-and-after job photos into short video content (Transformation, Showcase, or Review style), delivered with a ready-to-post caption. We do not provide photography, filming, or on-site services — you supply the photos, we produce the video.

2. Payment & Automatic Renewal

• All payments are processed securely through Stripe.
• Trial videos and one-off videos are single, one-time charges.
• Monthly plans (Starter Pack and Growth Pack) are subscriptions that automatically renew each month at the price shown at checkout, and continue billing until you cancel. There is no fixed end date to a monthly plan — it continues indefinitely until canceled.
• By purchasing a monthly plan, you authorize us to charge your payment method on file each billing cycle until you cancel.

3. Cancellation

• You may cancel your monthly plan at any time through the customer portal link provided in your confirmation and receipt emails, or by emailing OnThreeMethod@gmail.com.
• Cancellation takes effect at the end of your current billing period. You will not be charged for the following month, and no partial refunds are issued for the remaining days of an active billing period.

4. Turnaround & Delivery

• Your first video is typically delivered within 3-5 business days of us receiving your completed questionnaire and photos. Delivery times may vary based on volume and photo quality.
• Videos are delivered digitally (via email/folder link) along with a ready-to-use caption.
• Delivery timelines are estimates, not guarantees, and may be affected by factors outside our control (e.g., delayed or unusable photo submissions).

5. Refunds & Satisfaction

• Because each video is custom-produced based on your submitted photos, we do not offer refunds once production has started.
• If you're unsatisfied with a delivered video, contact us at OnThreeMethod@gmail.com within 7 days of delivery and we'll work with you on a reasonable revision or resolution.

6. Photo & Content Submission

• By submitting photos to OnThree.Me, you confirm you own the rights to those photos or have permission to use them, and that you have the right to grant us permission to edit and incorporate them into video content on your behalf.
• You are responsible for the accuracy of any business details, captions, or job information you provide for use in your videos.
• You agree to indemnify and hold OnThree.Me harmless from any claims, damages, or liability arising from content you submit, including any claim that you did not have the right to use or share the submitted material.

7. Ownership of Delivered Videos & Portfolio Use

• Once delivered and paid for, you own the rights to use the finished video content for your business marketing purposes (social media, website, advertising, etc.).
• OnThree.Me retains all rights to its own production methods, templates, tools, and processes used to create your video — your ownership applies to the finished video itself, not the process behind it.
• Unless you opt out, OnThree.Me may also share the delivered video (with your business branding intact) on our own social media, website, and portfolio, to showcase our work, typically including a positive mention of your business. You can opt out at any time via your post-purchase questionnaire or by emailing us, and we'll remove any already-posted video within a few business days of your request.

8. No Guarantee of Results

We do not guarantee specific business outcomes (leads, sales, views, engagement, or follower growth) from any video we produce. Marketing results depend on many factors outside our control, including how and where you post the content.

9. Limitation of Liability

OnThree.Me's total liability for any claim related to our services is limited to the amount you paid for the specific video or billing period in question. We are not liable for indirect, incidental, or consequential damages.

10. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these terms or our services will be resolved in the state or federal courts located in California.

11. Privacy

Our collection and use of your personal information is described in our separate Privacy Policy, available at onthree.me/privacy.

12. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

Questions about these terms? Reach us at OnThreeMethod@gmail.com or (925) 276-0470.